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This eight (8) hour course is for Probation Officers, Parole Agent, Correctional Officers, and Jailers routinely respond to scenes or interact with people that are angry or agitated. De-escalation is the greatest tool that any officer, agent, or jailer has to a positive resolution of what could be tenuous situation and could have ended in injury or death. This 8-hour course is designed to equip the officer with the tools needed to understand pertinent laws; duty to act, and in what capacity; methods of effective communication; officer safety and scene management, and mental health. Through lecture, facilitated discussion, and hands-on practicum, students will have an opportunity to explore and apply the lessons learned in this course.
This eight (8) hour course is for Probation Officers, Parole Agent, Correctional Officers, and Jailers routinely respond to scenes or interact with people that are angry or agitated. De-escalation is the greatest tool that any officer, agent, or jailer has to a positive resolution of what could be tenuous situation and could have ended in injury or death. This 8-hour course is designed to equip the officer with the tools needed to understand pertinent laws; duty to act, and in what capacity; methods of effective communication; officer safety and scene management, and mental health. Through lecture, facilitated discussion, and hands-on practicum, students will have an opportunity to explore and apply the lessons learned in this course.